Policies

Policies and customer information

Find the terms and policies that apply to bookings, personal data, cookies, cancellations, complaints and lost property.

Terms & Conditions

Booking terms, customer responsibilities and service conditions.

How customer, driver and website data is handled.

Cookie Policy

Cookie use, consent and browser controls.

Cancellation Policy

Cancellation windows, refunds and no-show rules.

Complaints Policy

How complaints are logged, reviewed and resolved.

Data Retention Policy

How long operational and compliance records are retained.

Lost Property Policy

How lost property reports are recorded and returned.

Ex-Offender Employment Policy

Driver and staff recruitment policy information.

Accessibility information

Accessibility and assistance-dog information is included in the Terms & Conditions. Tell us about relevant travel needs when booking so the office can help.

Read the Terms

Need help finding the right policy?

Contact BZ Cars for booking assistance, complaints, lost property or a question about your personal information.